Refund policy

This page explains how returns, cancellations, and refunds work at Discounts Product Store. We are the merchant of record for your order. We sell to customers in the United States, and all refunds are issued in U.S. dollars.

Our products ship directly from third-party supplier warehouses in the United States, so every return starts with an email to us. Please do not ship anything back before you hear from us.

Return Window

You may request a return within 30 days of the delivery date. We use the delivery date shown in the carrier tracking. Requests sent after that window may be refused.

Condition of Returned Items

To be accepted, an item must meet all of these conditions:

It is unused and in the same condition you received it.
It has not been installed, mounted, or fitted.
It is in the original packaging, with all parts, accessories, labels, and paperwork included.

Items that arrive back used, installed, or incomplete may be refused.

Tires: One Extra Rule

Tires are different from most products. A tire that has been mounted on a wheel or rim cannot be returned. A tire that has been driven on cannot be returned. This applies even if you are still inside the 30-day window.

Please confirm the size, load rating, and fitment before you take the tires to an installer. Once a tire is mounted, we cannot take it back.

How to Start a Return

Email support@discountsproduct.com and include:

Your order number.
The name of the item you want to return.
The reason for the return.
Photos of the item and the shipping box, if the item is damaged, defective, or not what you ordered.

We usually reply within 1-2 business days. We will send you return instructions and the correct return address. Return addresses vary by supplier, so the address on the shipping label may not be the right one. Items shipped back without our instructions may be refused.

Who Pays Return Shipping

If you change your mind, ordered the wrong item, or no longer need the product, you pay the return shipping cost. We can deduct it from your refund, or you can ship the item back yourself using the instructions we send.

We cover return shipping when an item arrives damaged, defective, or not what you ordered.

Damaged, Defective, Wrong, or Missing Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing from the shipment, tell us within 5 calendar days of the date you received it.

Email support@discountsproduct.com with your order number and clear photos of the item, the damage, and the outer box. Keep the packaging until the case is closed, because the carrier or supplier may ask to see it. Once we confirm the problem, we will arrange a replacement or a refund, and we cover the return shipping.

Reports sent after 5 calendar days are harder for us to file with the supplier and the carrier, and they may be refused.

Manufacturer Warranty

Discounts Product Store is not an authorized dealer for the brands we sell. A manufacturer warranty may not apply to an item purchased from us, and we cannot promise that a manufacturer will accept a warranty claim. The return window described on this page is our own policy and is separate from any manufacturer warranty.

Order Cancellation

We can usually cancel an order before it is released to our supplier for fulfillment. After that point we cannot guarantee cancellation, but you can still return the item.

If you want to cancel, email support@discountsproduct.com with your order number as soon as possible.

Lost or Undelivered Packages

If your tracking shows no movement for 7 business days, contact us. We will open an inquiry with the supplier and the carrier.

If tracking shows the package as delivered but you did not receive it, contact us as well. We will ask our supplier and the carrier to investigate. These investigations take time, and we cannot promise a refund for a package the carrier reports as delivered.

Incorrect or Incomplete Address

Please check your shipping address carefully at checkout. If the address you give us is wrong or incomplete and the package is returned to the supplier, the shipping cost in both directions is deducted from your refund.

Refund Timing

Refunds are usually issued within 5-10 business days after we receive and inspect the returned item. The refund goes back to the original payment method used for the order. Your bank or card issuer may need a few more days to post it to your statement.

We will email you when the refund is issued.

Returns That Arrive Late or Without Instructions

A return that is sent after the 30-day window, or that is shipped back without our return instructions, may be refused. If it is refused, no refund is issued for that item. Write to us before you ship anything back, and we will tell you what is possible.