Shipping policy

Discounts Product Store is the merchant of record for every order placed on discountsproduct.com. Our items are sourced from large U.S. retailers and ship directly from third-party supplier warehouses in the United States. We do not hold our own stock. This page explains where we ship, how long it takes, and what to do when something goes wrong.

Where We Ship

We ship to addresses in the United States only. We do not ship outside the United States.

Free standard shipping on orders delivered within the 48 contiguous United States. Alaska, Hawaii and U.S. territories may require an additional shipping charge, which is always shown at checkout before you pay.

Alaska and Hawaii are U.S. states, and we do ship to them. The additional charge, when one applies, covers the extra cost the carrier charges for those destinations.

We cannot ship to freight forwarders or to addresses that forward packages out of the country.

Order Processing Time

After you place an order, we send it to the supplier that stocks the item. Processing usually takes 1-3 business days. Business days are Monday through Friday, not counting U.S. holidays.

Orders placed on a weekend or a holiday start processing on the next business day. An order that needs a quick check with the supplier, for example a stock or address question, may take a little longer.

Estimated Delivery Time

Once the package leaves the supplier warehouse, standard delivery within the 48 contiguous states usually takes 3-8 business days. Alaska, Hawaii and U.S. territories usually take longer.

These are estimates, not guaranteed dates. Total time to your door is processing time plus transit time. Delivery speed depends on the supplier, the carrier, and the distance to your address.

Tires are heavy items. A tire order can take longer than the estimate above and may be handled by a freight carrier instead of a standard parcel carrier. Weather, carrier delays, and peak seasons can also push delivery past the estimate.

Heavy and Bulky Items

Tires and other large items travel differently from small parcels. Please keep these points in mind:

A freight carrier may call or email you to schedule delivery. Please give a phone number and email you actually check at checkout.
Freight deliveries are usually curbside. The driver is not expected to carry items inside, into a garage, or up stairs.
Someone may need to be present to receive and sign for a freight delivery.
Inspect the item before you sign, and note any visible damage on the delivery paperwork. That note helps us handle a damage claim with the supplier and the carrier.

Orders With More Than One Item

Because items ship directly from supplier warehouses, an order with several items may be split. Different items can ship from different warehouses, on different days, with different carriers, and arrive in separate boxes.

A single item, such as a set of tires, may also arrive as more than one package. If part of your order arrives and the rest does not show up within a few days, email us and we will check the remaining shipments.

You are not charged extra when an order ships in multiple packages.

Tracking Your Order

We email a tracking number to the address used on the order as soon as the supplier releases the shipment. If your order ships in more than one package, you may receive more than one tracking email.

A few things that help:

Tracking can take a day or two to show activity after the number is created.
Check your spam or promotions folder if you do not see the email.
If you have not received tracking after your order has been in processing for more than 3 business days, email us and we will look into it.

To ask about an order, email support@discountsproduct.com with your order number. We usually reply within 1-2 business days.

Incorrect or Incomplete Addresses

Please check your shipping address before you submit your order. Once an order is released to the supplier, we may not be able to change the address.

If you enter an incorrect or incomplete shipping address and the package is returned to us or to the supplier, the shipping cost in both directions will be deducted from your refund.

If the carrier holds a package because the address cannot be confirmed, respond to the carrier as soon as you can. Packages left unclaimed are usually sent back, and the same return shipping deduction applies.

Delayed or Lost Packages

If tracking shows no movement for 7 business days, email us with your order number. We will open a trace with the supplier and the carrier and keep you updated.

If tracking shows your package as delivered but you cannot find it, contact us. We will ask the supplier and the carrier to investigate. We cannot promise that the investigation will result in a refund.

Before you contact us about a package marked delivered, it helps to check around your property, with neighbors, and with anyone else at the address. Carriers sometimes mark a package delivered a day before it actually arrives.

Damaged, Wrong, or Missing Items

Please open and check your package as soon as it arrives. If an item arrives damaged, is not what you ordered, or is missing from the shipment, tell us within 5 calendar days of the date you received it.

Email support@discountsproduct.com with your order number, a short description of the problem, and photos of the item and the shipping box. We cover return shipping when an item arrives damaged, defective, or not what you ordered.

Reports made after 5 calendar days may be declined, because the supplier and the carrier both close claims after a short window. Full details are in our Refund Policy.

Canceling an Order

We can usually cancel an order before it is released to our supplier for fulfillment. After that point we cannot guarantee cancellation, but you can still return the item.

To ask for a cancellation, email us with your order number as soon as possible. If the item has already shipped, you can return it under our Refund Policy, which allows returns within 30 days of the delivery date.

Refused Deliveries

If you refuse a delivery instead of accepting it and requesting a return, the package goes back to the supplier. It is treated as a return, and shipping costs in both directions may be deducted from your refund. Please accept the package and contact us instead, so we can arrange the return properly.